Refund Policy

Refund Policy

At InfuseNova, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your order, we offer a straightforward refund policy to make the return process as smooth as possible.

Eligibility for Refunds:

  • To be eligible for a refund, items must be returned in their original condition, unused, and in the original packaging.
  • Returns must be initiated within 30 days of receiving your order.
  • Certain items, such as personalized or customized products, may not be eligible for a refund. Please check the product description for specific details.

Refund Process:

  1. Initiate the Return: To start the refund process, please contact our customer support team at contact@infusenova.com. Provide your order number and details of the item(s) you wish to return.

  2. Return Authorization: Once your return request is approved, we will provide you with a return authorization number (RMA) and instructions on how to return the item(s).

  3. Return Shipping: Please securely package the item(s) and ship them back to us using a trackable shipping method. The cost of return shipping will be the responsibility of the customer.

  4. Inspection and Refund: Upon receiving the returned item(s), our team will inspect them to ensure they meet our return eligibility criteria. Once approved, we will process your refund to the original method of payment within [insert number of days] days.

Cost of Return Shipping:

Please note that the cost of return shipping will be deducted from your refund amount. This applies to all returns, regardless of the reason for the return.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, depending on the situation. Please provide photos of the damaged or defective item(s) for our records.

Contact Us:

If you have any questions or concerns about our refund policy, please don't hesitate to contact us at contact@infusenova.com. Our customer support team is here to assist you every step of the way.

Thank you for choosing InfuseNova. We appreciate your business and look forward to serving you again in the future.